Supreme Ski School – Cancellation Policy

This cancellation policy forms a part of our Terms of Service which you can find here - www.supremeski.com/terms-conditions, all definitions are carried over from the Terms of Service.

Please read this Cancellation Policy carefully as it contains important information regarding your rights to cancel a Service and what refund will be paid to you.

If you are due a refund and you paid by card we will refund the card you made the initial payment with, refunds typically take up to 10 days to re-appear in your account. If you paid by bank transfer we will require your bank details in order to process the refund, your payment will be refunded in the currency shown in your Booking Summary.

1. Cancellation, Booking Changes and Refunds

1.1 Cancellation or booking change by a Customer

If you cancel your entire booking or wish to remove lessons from your booking which results in a decrease in the value of the of the Service Fees shown in your Booking Summary, you will be refunded in accordance with the following terms for the affected booking or lesson/s:

• Cancellation 22 days or more prior to the commencement of the first lesson: 95% of the Service Fees will be refunded.
• Cancellation 15 – 21 days prior to the commencement of the first lesson: 50% of the Service Fees will be refunded.
• 14 days or less prior to the commencement of the first lesson: 0% of the Service Fees will be refunded.

Service Fees will not be refunded in the event of bad weather, lack of snow, or piste or lift closures (in this scenario at the discretion of Supreme Ski School we may offer to re-schedule the Services to ensure you have the best possible experience on the slopes).

Upon request we will provide you with a letter to send to your travel insurer, outlining the amount paid for the Services and the amount we have retained for the cancellation of the Services.

1.2 Cancellation or booking change by the Ski School

If the Ski School cancels the Services, Supreme Ski School will refund 100% of the affected lesson/s in the booking to the payment card/method used to make the booking.

For adult or children ski school group lessons we require a minimum of 2 participants for the course to run for the full week, in the event there is only one skier in the group we reserve the right to cancel the lessons and will provide you with a full refund of the Service Fees.

2. How to Cancel your Booking

To cancel a booking with us you will need to contact us via phone, email, WhatsApp or website live chat, once we have received your request we will respond in writing to confirm the refund you are due and request confirmation that you still wish to continue to cancel your lesson/s.

If you have any questions about these Terms, please contact Supreme Ski School on [email protected].